Managed RISE data pipeline between REACH platform exports and EveryAction

Automate data pipeline from Reach to EveryAction platforms by creating a Python script to process data, reducing total processing time from 6 hours to 2 hours weekly

Expedited resolution of 100+ flash and 1st priority via ServiceNow platform, reducing average resolution time by 7% through effective communication with second-level groups

Served as subject-matter expert, mentoring 20 analysts with general inquiries, password resets, and process improvements leading to a 15% decrease in escalations and 10% increase in first-contact resolution

Coached 5 analysts monthly on ticket and troubleshooting areas, advancing first-level resolution by 10%

Resolved 450+ monthly EMR-related calls, providing end-to-end technical support to physicians on issues such correct charting procedure and navigating EPIC, achieving 99% customer satisfaction rate

Contributed to a positive and collaborative team environment by delivering support and guidance to fellow analysts, resulting in a 10% increase in team productivity and morale

Successfully designed and implemented two logos using Design Thinking framework.

Closely worked with key stakeholders to ensure logo and branding followed business requirements.

Designed and guided workshops, training 50+ youth and adults on racial equity and youth power frameworks, resulting in 10 new youth-led initiatives

Guided 10 organizations in executing political organizing plans, with 95% meeting self-defined goals on time (e.g., GOTV signups, canvassing benchmarks).

Organized advocacy and racial equity workshops for 300+ youth and corporate participants, leading to 3 new community health initiatives and 30% increase in tobacco cessation awareness

Analyzed health policy and advocated for legislation by organizing and training 15 advocacy groups

Led team of 5 data scientists to build multi-state power analysis dashboard for 2030 redistricting

Data Fellow for RISE's data migration efforts.

Improved canvasser routing using a clustering algorithm, decreasing planning time by over 50%

Collaborated with a non-profit to meet data needs and deliver timely support, reducing response time by 30%